Seek Sophie
Reviews
Vani Patro
Dec 2025
A Truly Exceptional Customer Service Experience with Olivia from Seek Sophie
I don’t often write reviews, but my recent experience with Olivia from the Seek Sophie team absolutely deserves one.
Working in the hospitality industry means my schedule is unpredictable, and on my rare days off, all I want to do is collapse like a log. Because of that, my Seek Sophie voucher kept slipping past my mind. When I finally realized it was expiring, I reached out—fully expecting complications or at least a bit of back-and-forth.
Instead, I was met with Olivia’s kindness.
Not only did she extend the validity of my voucher once, but twice—without hesitation, without fuss, and without making me feel guilty or burdensome. In a place like Singapore, where stress levels are constantly high and interactions can sometimes feel rushed or transactional, this level of compassion and ease is incredibly rare. Olivia reminded me how impactful it is when customer service goes beyond efficiency and becomes genuinely human.
Her help didn’t just save my voucher; it brightened my entire week.
I’m truly grateful, and it made me even more excited to use my voucher soon—especially for the Mead Making experience at Tiny Bee Farm, which I’ve been eyeing forever!
To anyone looking for fun, meaningful, or out-of-the-ordinary activities for yourself or your loved ones, I cannot recommend Seek Sophie enough. And to Olivia: thank you. Your kindness, patience, and understanding are exactly what we need more of in a fast-paced city like ours. The least we can do is be compassionate to one another—and you embodied that beautifully. <3
Shannon Silver
Dec 2025
Spoke to Kai En and booked my trip within 10 minutes. Heard fantastic things about the tour and am really looking forward to it. Great start to the trip already with fantastic customer service all around!
Response from Seek Sophie
Thanks so much for the kind review, Shannon! Very happy to hear Kai En was able to help you book your trip so swiftly. We hope you have an amazing experience :)
Keri Melich
Dec 2025
We have used seek Sophie for a few tours now and the quality they offer is top notch! Every tour we have taken with them has exceeded our expectations and it has now become the most trusted source for us to book tours in Asia!!
Anastasia Sorokina
Dec 2025
I loved this experience. Both guides were attentive and responsible. The ride was not complicated but very interesting. You can see the true beauty of Bali during this ride visiting small village and farms
Conan Gan
Dec 2025
Very smooth experience! Good and many options to choose from. Highly recommended!
Alette
Dec 2025
Until now we had a super great experience with Seek Sophie. The People are truly lokal and know so much about the culture and are happy to share there stories. We have booked al our trips through Seek Sophie ❤️
Ash B
Dec 2025
I’ve booked a few tours with seek Sophie and all have exceeded my expectations. Off the beaten path, no tourist traps, awesome Local experiences with local guides.
Malcolm Martelon
Dec 2025
Seek Sophie made everything simple. My overnight adventure in Phong Nha was easily the best thing I have done in Vietnam and thanks to Seek Sophie it was completely hastle free!
Martin Coulombe
Dec 2025
Super intimate tour, awesome driver.Homestay where perfect, food was awesome and in large amount.They take you where others won’t.Absolutly worth the price
Vera Ong
Dec 2025
Wasn’t expecting a reply so soon with regard to my enquiry but Olivia from SS was responsive & super helpful.
Appreciate the time extension to utilise my gift voucher too.
Response from Seek Sophie
Hi Vera
Thanks so much for the lovely review :) so glad Olivia was able to help! Hope you have a wonderful time on your Seek Sophie experience :)
Best
Jacinta
Co-founder, Seek Sophie
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