Very well organized trip. Phuong (or Phoebe) maintained consistent, clear communication with me from the beginning. She gave me some options for the tour since I was the only one who signed up for camping experience. We remained connected via WhatsApp, as I was traveling via car, bus and shuttle bus to get to Ha Giang from Hanoi. When I arrived in Ha Giang, she messaged me before I could message her first, I really appreciated her staying on top of the schedule. She welcomed me to the lodge where I was able to rest and prepare for the day. My tour guide for the loop, hiking and camping experience was Pao. He is a sincere, professional, respectful and friendly guide. I was very happy that he was my tour guide since he is one of the few ethnic Hmong guides in the area. He made me feel safe throughout my journey, gave me lots of information and history, took amazing photos, we laughed a lot and he paid attention my needs. Honestly I wouldn't change anything about the experience because as a tourist I'm traveling with the mindset that sometimes you have to go with the flow and embrace the experience for what it is and not what it could be. I would highly recommend this tour if you are looking to beat the crowds of usually 15-40 tourists who participate in the partying aspect when they do the loop. Also, the experience of staying at the campsite by the river was just incredible. Also, all the meals I had were delicious! This is definitely one of my top 2 highlights of my trip to Vietnam!